Returns and refunds

Guarantee for faulty or damaged items

Ezstrap sends you a new item free of charge if yours is faulty, damaged or incorrect, within 14 days of receiving the parcel.

To prove that the item you received is faulty, you will be asked by email for a photo clearly showing the manufacturing defect or the problem with the item.

Satisfied or Refunded guarantee

To be eligible for a refund if you are not satisfied with your product, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Please note that products bought on promotion are not eligible for a refund.

Returns are only accepted within 14 days of receiving the parcel. However, to guarantee you a refund, all returned products must be in perfect condition. Return shipping costs are at your expense.

Proof of postage must then be sent to us by email as proof of delivery. Returns can only be sent to the return address that we will send you by email.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email confirming that our team has received it. We will also let you know whether your refund request has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card within one week.

Late or missing refunds (if applicable)

If you have not received your refund within 7 days of our confirmation, please contact us by email.

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by email.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Parcels worth more than €75

If you are sending an item worth more than €75, you should consider using a trackable shipping service or taking out shipping insurance. No refund will be made until our team has received your parcel.